Frequently Asked Questions

Below are some of the questions we get asked the most. Don’t see an answer to your question?
Drop us a line and we will promptly get you an answer.

WHAT IS HEMP CANNABIDIOL (CBD) OIL?
Hemp Oil is an essential oil produced from the leaves, flower, and stem of the hemp plant. Hemp oil can be extracted mechanically or chemically. During the extraction process, the oil retains several phytocannabinoids, terpenes and flavonoids, compounds naturally produced by the hemp plant. Oil that is extracted from the seeds of the hemp plant, also known as hempseed oil, does not include all of the same plant compounds and is primarily composed of dietary fats and protein.

Tree of Life Hemp Oil CBD products are produced with a full spectrum Phytocannabinoid-Rich (PCR) hemp oil that contains a complete, full spectrum profile of naturally occurring phytocannabinoids and terpenes, excluding only THC. Unlike some CBD products on the market, we utilize the entire hemp plant in our extraction process, providing you with the best this amazing plant has to offer. We are committed to bringing you the highest quality, most effective CBD products and early studies show that CBD and other phytocannabinoids may be more effective in the presence of other synergistic phytocannabinoids and terpenes. Our full spectrum oil delivers the very best the hemp plant has to offer.

WHAT ARE CANNABINOIDS AND PHYTOCANNABINOIDS?
Cannabinoids are a group of fatty compounds that act on cannabinoid receptors found in the body of mammals. These receptors are part of the Endocannabinoid System (ECS). Together they are of great importance to the human body having a strong role in establishing and maintaining homeostasis. Cannabinoids produced naturally by the mammalian body and are called endocannabinoids. Cannabinoids produced naturally by the hemp plant and other plants are called phytocannabinoids. Hemp naturally produces more than 80 different phytocannabinoids. Of the 80+ non-psychoactive phytocannabinoids, Cannabidiol (CBD) is the most widely known. Others include Cannabigerol (CBG), Cannabichromene (CBC) & more.
WHAT IS THE ENDOCANNABINOID SYSTEM (ECS)?
The Endocannabinoid System (ECS) is a system of cell receptors within the body of mammals. The system has receptors located in the immune system, central nervous system and within many organs. You may be asking yourself, why have I never heard of this? The ECS was only discovered in the 1990’s and research and information are still somewhat scant. The role of the ECS is to support the body’s health and homeostasis.

Cannabinoids are compounds produced inside the mammalian body and in several plants including hemp. The ECS accepts our own endocannabinoids that are produced within the body and phytocannabinoids that are produced within the hemp plant. Both phyto & endo cannabinoids work with the ECS to support the functions of the immune system, central nervous system, the brain, organs, connective tissues and glands. The ECS also supports biological functions such as energy and balance, memory, immune functions, metabolism, sleep and autonomic nervous system functions.

Tree of Life Hemp Oil CBD products are whole-plant extracts produced with a full spectrum Phytocannabinoid-Rich (PCR) oil that contains a complete profile of naturally occurring phytocannabinoids and terpenes, excluding only THC. As a supplement, our products can be used daily to support the functions of the ECS and its main receptors known as CB1 and CB2.

WHAT IS THE ENTOURAGE EFFECT?
The Entourage Effect is a term used by the scientists who discovered it in the 1990’s. Basically, it means that cannabinoids work more effectively with the Endocannabinoid System (ECS) when they are in the presence of other synergistic cannabinoids. Therefore, whole-plant extracts that contain a full spectrum profile of phytocannabinoids, terpenes & flavonoids are more effective than a single molecule compound.
WHEN USING TREE OF LIFE CBD PRODUCTS, CAN I TEST POSITIVE FOR A DRUG TEST?

Tree of Life Seeds CBD products have .0% THC. We utilize a unique extraction process that is able to completely remove the THC from our extracts without diluting, damaging, or disturbing the naturally present synergistic cannabinoids, terpenes, and flavonoids that produce the sought after Entourage Effect.

DOES TREE OF LIFE SEEDS SHIP CBD PRODUCTS TO ALL 50 STATES?
Yes, we proudly ship our Hemp Oil CBD products to all 50 states.
WHAT EXTRACTION PROCESS IS USED TO EXTRACT TREE OF LIFE SEEDS HEMP OIL?

We use an ethanol extraction process that allows us to completely remove any remaining THC without damaging, disturbing, or diluting the naturally synergistic compounds found in our plants. This means we have the only phytocannabinoid rich registered industrial hemp oils, grown in accordance with section 7606 of the US Farm Bill, that are completely devoid of THC, but rich in all other compounds.  Together, these unique compounds work synergistically to produce the sought after “entourage effect. Pretty cool stuff or at least we think so.

WHERE CAN I FIND BATCH RESULTS?
Batch results are available upon request by emailing [email protected]
WHERE CAN I FIND TREE OF LIFE SEEDS CBD PRODUCTS?
Our broad-spectrum CBD products can always be purchased on our website but we also have local retailers that carry some or all of our premium CBD products. Check out our retailer finder by clicking here.
HOW DO I BECOME A TREE OF LIFE SEEDS PRODUCTS RETAILER?

If you are interested in becoming an approved retailer of Tree of Life Seeds CBD products, contact us by clicking here.

WHAT IS AN E-CHECK?
An e-check is the same type of transaction as an Automated Clearing House (ACH) or Electronic Funds Transfer (EFT). These transactions are commonly used to pay mortgages, car loans or other bills you may pay online or over the phone. It is essentially the same transaction as using a paper check without actually using a check.
WHY ARE CREDIT CARD TRANSACTIONS SOMETIMES UNAVAILABLE?
Despite the fact that CBD products are legal in all 50 states, the U.S. banking industry has not quite caught up with the emerging legal cannabis industry. This is due to the rigid restrictions placed on legal cannabis companies, such as Tree of Life Seeds and the merchant processing companies that serve the cannabis industry. There are a limited number of merchant processing companies that serve our industry and their ability to do so changes frequently. We take our responsibility to protect our customers and their financial transactions seriously and will only utilize merchant processors that keep your information safe. Additionally, when our credit card processing systems are unavailable, we provide an e-check option to ensure you are able to purchase your products in a safe, secure transaction.
I TRIED TO MAKE AN ONLINE PURCHASE AND IT FAILED. WHY?
Despite the fact that CBD products are legal in all 50 states, the U.S. banking industry has not quite caught up with the emerging legal cannabis industry. This is due to the rigid restrictions placed on legal cannabis companies, such as Tree of Life Seeds and the merchant processing companies that serve the cannabis industry. There are a limited number of merchant processing companies that serve our industry and their ability to do so changes frequently. We take our responsibility to protect our customers and their financial transactions seriously and will only utilize merchant processors that keep your information safe. Additionally, when our credit card processing systems are unavailable, we provide an e-check option to ensure you are able to purchase your products in a safe, secure transaction.
WHERE CAN I FIND A MENU OF GENETICS CURRENTLY AVAILABLE FROM TREE OF LIFE SEEDS?
Visit our Hemp Genetics page to view our genetics.
HOW DO I PURCHASE PREMIUM HEMP GENETICS FROM TREE OF LIFE SEEDS?
Click here to contact us with your request.
DO YOU SELL SEEDS IN SMALL QUANTITIES?

Our premium hemp genetics are only offered in bulk quantities of 5000 seeds or greater.

IN WHAT STATES AND COUNTRIES DOES TREE OF LIFE SEEDS SELL GENETICS?
We only offer genetics to those that have a license to grow industrial hemp in a legal state within the United States.
WHY CAN'T I FIND INFORMATION ON YOUR SITE ABOUT WHAT MEDICAL CONDITIONS CBD CAN HELP?
At Tree of Life Seeds, we understand there is a substantial amount of unreliable information available to consumers about hemp and CBD, and we want to set the record straight by providing factual information as it pertains to hemp‐derived nutritional supplements.

The US Food and Drug Administration, through the Dietary Supplement Health and Education Act of 1994 (also known as the DSHEA), defines supplements as “any product which contains one or more dietary ingredients such as vitamins, minerals, herbs or other botanicals, amino acids or other ingredients used to supplement the diet.” Tree of Life Seeds Phytocannabinoid-Rich (PCR) oil, the base ingredient in all of our products, is a dietary supplement that is made with cannabidiol, or CBD, which is derived from agricultural hemp. CBD is a botanical extract, and because it is used by people to supplement their diets by increasing their overall dietary intakes, we define all Tree of Life Seeds CBD products as supplements.

We at Tree of Life Seeds do not make any claims about how our full-spectrum Hemp CBD products can cure or treat diseases or any other medical conditions. Supplements are intended to keep healthy people healthy, are available over-the-counter, and are typically not covered by insurance.

As is the case with any dietary supplement, you should consult your physician before taking Tree of Life Seeds Full-Spectrum Hemp CBD products.

FDA DISCLAIMER
Tree of Life Seeds, Inc. shall not be held liable for the medical claims made by customer testimonials. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. Tree of Life Seeds, Inc. assumes no responsibility for the improper use of these products. We recommend consulting with a qualified medical doctor or physician when preparing a treatment plan for any and all diseases or ailments. Tree of Life Seeds, Inc. does not make any health claims about our products and recommend consulting with a qualified medical doctor or physician prior to consuming our products or preparing a treatment plan. It is especially important for those who are pregnant, nursing, chronically ill, elderly or under the age of 18 to discuss the use of these products with a physician prior to consuming.  You must be 18 years or older to visit this website and/or purchase Tree of Life Seeds, Inc.’s products. The information on our website is intended to provide general information regarding our products and is not to be construed as medical advice or instruction.

TERMS OF SERVICE

OVERVIEW
This website is operated by Tree of Life Seeds, Inc. Throughout the site, the terms “we”, “us” and “our” refer to Tree of Life Seeds, Inc. Tree of Life Seeds, Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit scripts, worms, viruses or other computer code that may impact our systems or operations, and you may not engage in any cyber-misconduct including phishing attempts, DDOS attacks, or password spraying or brute force exercises.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, is a medical claim, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Tree of Life Seeds, Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Tree of Life Seeds, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 710 Dixie Street North Little Rock, AR 72114.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected].

RETURN POLICY
You may exchange new, unopened items within 30 days of delivery for a full refund if the exchange is a result of our error (you received an incorrect or defective item).

You should expect to receive your exchange within two weeks of giving your package to the return shipper, however, in many cases you will receive your exchange more quickly. This time period includes the transit time for us to receive your return from the shipper and the time it takes us to process your return once we receive it.

If you need to exchange an item, please Contact Us with your order number and details about the product you would like to exchange.

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